Terms of Service

Effective Date: 1 April 2026 Last Updated: 1 April 2026

These Terms of Service ("Terms") form a legally binding agreement between you ("User", "you", "your") and GTMSAI Ltd, a company registered in England (trading as Pebbles Ai), regarding your access to and use of the Pebbles Ai platform and related services.

Please read these Terms carefully before using the Service. By creating an account, accessing the Service, or otherwise indicating your acceptance, you agree to be bound by these Terms. If you do not agree to these Terms, you must not use the Service.

If you are using the Service on behalf of an organisation, you represent and warrant that you have the authority to bind that organisation to these Terms. References to "you" and "your" shall then refer to both you as an individual and the organisation you represent.

1. Definitions

In these Terms, the following definitions apply:

"Service" means the Pebbles Ai platform, including the website at www.trypebbles.ai, the application at app.trypebbles.ai, any associated APIs, integrations, mobile applications, and related services provided by GTMSAI Ltd.
"User" means any individual or entity that accesses or uses the Service, whether through a free trial, paid subscription, or otherwise.
"Content" means any text, graphics, images, audio, video, data, files, messages, outreach campaigns, contact lists, research outputs, AI-generated outputs, and any other material that appears on, is transmitted through, or is stored within the Service.
"User Content" means any Content that a User uploads, submits, imports, creates, or otherwise makes available through the Service, including contact data, campaign content, prompts, and files.
"Platform Content" means any Content provided by GTMSAI Ltd as part of the Service, including the user interface, documentation, templates, branding, and underlying software.
"AI Output" means any content generated by the Service's artificial intelligence features, including research summaries, outreach messages, campaign suggestions, and other AI-generated material.
"Subscription" means a paid plan that grants access to the Service's features, as described on our pricing page.
"DPA" means the Data Processing Agreement available at dpa.md, which governs GTMSAI Ltd's processing of personal data on your behalf.

2. Eligibility and Account Registration

2.1 Age Requirement

You must be at least 18 years of age to use the Service. By using the Service, you represent and warrant that you are at least 18 years old. If we learn that a user is under 18, we will terminate their account promptly.

2.2 Account Creation

To use most features of the Service, you must create an account by providing accurate, current, and complete information. You agree to keep your account information up to date.

2.3 Account Security

You are responsible for maintaining the confidentiality of your account credentials (username, password, API keys, and authentication tokens). You must not share your credentials with any other person. Each user must access the Service through their own individual account.

You agree to notify us immediately at security@trypebbles.ai if you become aware of any unauthorised use of your account or any other breach of security.

You are responsible for all activity that occurs under your account, whether or not you have authorised it.

2.4 Account Types

The Service may offer different account types (e.g., individual, team, organisation). Additional terms or usage limits may apply to specific account types and are described on our pricing page and in your subscription agreement.

3. Permitted Use

The Service is designed for legitimate business-to-business (B2B) go-to-market activities. Your use of the Service must comply with these Terms, our Acceptable Use Policy, and all applicable laws and regulations.

You agree not to use the Service for any purpose that is unlawful, harmful, or otherwise prohibited by these Terms or the Acceptable Use Policy. GTMSAI Ltd reserves the right to determine, in its sole discretion, whether any use of the Service violates these Terms.

4. Intellectual Property

4.1 Platform Ownership

The Service, including all Platform Content, software, source code, algorithms, designs, trademarks, logos, documentation, and underlying technology, is the exclusive property of GTMSAI Ltd or its licensors and is protected by copyright, trademark, patent, trade secret, and other intellectual property laws.

Nothing in these Terms grants you any right, title, or interest in the Service or Platform Content, except for the limited right to use the Service in accordance with these Terms.

You may not reproduce, modify, copy, distribute, frame, republish, download, display, transmit, or create derivative works from any Platform Content without the prior written consent of GTMSAI Ltd, except as expressly permitted by these Terms.

4.2 User Ownership

You retain all ownership rights in your User Content. GTMSAI Ltd does not claim any ownership of the data, contact lists, campaign content, or other materials you upload or create through the Service.

4.3 Limited Licence to GTMSAI Ltd

By uploading or submitting User Content to the Service, you grant GTMSAI Ltd a limited, non-exclusive, worldwide, royalty-free licence to use, process, store, display, and transmit your User Content solely for the purposes of:

Providing, maintaining, and improving the Service
Generating AI Outputs based on your instructions and data
Fulfilling our obligations under these Terms

This licence continues for the duration of your use of the Service and terminates upon deletion of your User Content from our systems, as described in Section 12 of our Privacy Policy.

We do not use your individual User Content to train generalised AI or machine learning models. For full details on how we handle data in the context of AI features, see Section 7 of these Terms and Section 9 of our Privacy Policy.

4.4 Feedback

If you provide us with feedback, suggestions, or ideas about the Service, you grant GTMSAI Ltd an unrestricted, irrevocable, perpetual, royalty-free licence to use such feedback for any purpose without obligation or compensation to you.

5. User Content and Data

5.1 Responsibility for User Content

You are solely responsible for all User Content that you upload, submit, import, or otherwise make available through the Service. You represent and warrant that:

You have all necessary rights, licences, and permissions to use and share your User Content with the Service
Your User Content does not infringe, misappropriate, or violate any third party's intellectual property rights, privacy rights, or other legal rights
Your User Content complies with all applicable laws and regulations, including data protection laws (GDPR, CCPA)

5.2 Contact Data

When you import or upload contact information about third parties into the Service, you are responsible for ensuring that you have a lawful basis to share that data with us and to use it for the purposes you intend (e.g., outreach campaigns). See our Privacy Policy, Section 3.4 for further details.

5.3 Content Monitoring

GTMSAI Ltd does not proactively monitor User Content. However, we reserve the right to review, remove, or disable access to any User Content that we believe, in our sole discretion, violates these Terms, the Acceptable Use Policy, or applicable law.

6. Third-Party Integrations

6.1 Connecting Third-Party Services

The Service allows you to connect third-party services such as Google Workspace (Gmail, Google Contacts), LinkedIn, and others. When you connect a third-party service, you authorise Pebbles Ai to access and process data from that service in accordance with the permissions you grant.

Your use of third-party services is governed by the respective third party's own terms of service and privacy policy. GTMSAI Ltd is not responsible for the practices, content, or availability of third-party services.

6.2 Google API Compliance

Pebbles Ai's use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements. For comprehensive details on how we handle Google user data, see Section 8 of our Privacy Policy.

6.3 Availability of Integrations

Third-party integrations depend on the continued availability and compatibility of the third-party services. GTMSAI Ltd does not guarantee that any particular integration will remain available and is not liable for any loss or disruption caused by changes to third-party services.

7. Artificial Intelligence Features

7.1 Nature of AI Outputs

The Service includes AI-powered features such as the AI Copilot, Tactical Outreach, Research Agents, and Content Intelligence. These features generate AI Outputs based on the data and instructions you provide, publicly available information, and the capabilities of our AI systems.

AI Outputs are provided as suggestions and drafts for your review. GTMSAI Ltd does not guarantee the accuracy, completeness, reliability, or suitability of any AI Output.

7.2 User Responsibility

You are solely responsible for reviewing, verifying, and approving all AI Outputs before using them. This includes, but is not limited to:

Verifying the accuracy of research summaries and factual claims
Reviewing outreach messages for appropriateness, tone, and legal compliance
Ensuring that AI-generated campaign content meets your quality standards
Confirming that AI-generated content does not infringe any third party's rights

GTMSAI Ltd is not liable for any consequences arising from your use of AI Outputs, including any errors, inaccuracies, or omissions in AI-generated content.

7.3 AI and Your Data

We do not use your individual User Content, emails, or customer data to train generalised AI or machine learning models. We may use aggregated, anonymised usage patterns to improve the Service. For full details, see Section 9 of our Privacy Policy.

8. Payment Terms

8.1 Subscriptions and Pricing

Access to certain features of the Service requires a paid Subscription. Subscription plans, pricing, and feature details are available on our pricing page. GTMSAI Ltd reserves the right to modify pricing with reasonable advance notice.

8.2 Payment Processing

All payments are processed by our third-party payment processor, Stripe. By subscribing to a paid plan, you agree to Stripe's terms of service. GTMSAI Ltd does not store or collect your payment card details. Payment information is provided directly to Stripe, which adheres to PCI-DSS standards.

8.3 Billing and Auto-Renewal

Subscriptions are billed in advance on a recurring basis (monthly or annually, depending on the plan you select). Your Subscription will automatically renew at the end of each billing period unless you cancel before the renewal date.

You may cancel auto-renewal at any time through your account settings. Cancellation will take effect at the end of the current billing period, and you will retain access to the Service until that date.

8.4 Refund Policy

Subscription fees are generally non-refundable, except where required by applicable law. If you believe you are entitled to a refund due to exceptional circumstances (such as a material service failure), please contact us at data@trypebbles.ai and we will consider your request on a case-by-case basis.

8.5 Free Trials

GTMSAI Ltd may offer free trial periods at its discretion. At the end of a free trial, you will be required to subscribe to a paid plan to continue using the Service. We will notify you before the trial expires.

8.6 Taxes

All fees are exclusive of applicable taxes, unless stated otherwise. You are responsible for paying any taxes, duties, or charges imposed by taxing authorities in connection with your use of the Service.

9. Service Availability

9.1 Uptime

GTMSAI Ltd will use commercially reasonable efforts to make the Service available and operational. However, we do not guarantee uninterrupted, error-free, or continuous availability. The Service is provided on an "as is" and "as available" basis.

9.2 Planned Maintenance

We may carry out planned maintenance from time to time, which may temporarily affect the availability of the Service. Where practicable, we will provide advance notice of planned maintenance through the Service or via email.

9.3 Status Page

Current and historical information about the Service's availability is published on our status page at https://pebblesai.hyperping.app/.

9.4 Modifications

GTMSAI Ltd reserves the right to modify, suspend, or discontinue any part of the Service at any time, with or without notice. We will use reasonable efforts to provide advance notice of material changes. We will not be liable to you or any third party for any modification, suspension, or discontinuation of the Service.

10. Limitation of Liability

10.1 Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

GTMSAI Ltd does not warrant that the Service will meet your requirements, that it will be uninterrupted, timely, secure, or error-free, or that the results obtained from the Service (including AI Outputs) will be accurate, reliable, or complete.

10.2 Limitation

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL GTMSAI LTD, ITS DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, OR AFFILIATES BE LIABLE FOR:

Any indirect, incidental, special, consequential, or punitive damages
Any loss of profits, revenue, income, anticipated savings, business, contracts, goodwill, or commercial opportunities
Any loss or corruption of data, databases, or software
Any cost of procurement of substitute goods or services

WHETHER ARISING FROM CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE, EVEN IF GTMSAI LTD HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

10.3 Aggregate Liability Cap

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, GTMSAI LTD'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL FEES PAID BY YOU TO GTMSAI LTD IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM; OR (B) ONE HUNDRED POUNDS STERLING (GBP 100).

10.4 Exceptions

Nothing in these Terms shall:

Limit or exclude liability for death or personal injury caused by negligence
Limit or exclude liability for fraud or fraudulent misrepresentation
Exclude or limit any liability in any way that is not permitted under applicable law

11. Indemnification

You agree to indemnify, defend, and hold harmless GTMSAI Ltd, its directors, officers, employees, agents, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or in connection with:

Your use of the Service
Your User Content, including any claims that your User Content infringes or misappropriates a third party's intellectual property rights
Your breach of these Terms, the Acceptable Use Policy, or any applicable law or regulation
Your use of AI Outputs, including any claims arising from inaccuracies, errors, or omissions in AI-generated content that you have used or published
Any dispute between you and a third party relating to your use of the Service

12. Termination

12.1 Termination by You

You may terminate your account at any time by contacting us at data@trypebbles.ai or through your account settings. If you have an active Subscription, cancellation will take effect at the end of the current billing period.

12.2 Termination by GTMSAI Ltd

GTMSAI Ltd may suspend or terminate your access to the Service at any time, with or without cause and with or without notice, including if we reasonably believe that:

You have violated these Terms, the Acceptable Use Policy, or any applicable law
Your use of the Service poses a risk to the Service, other users, or third parties
Your account has been inactive for an extended period
We are required to do so by law

12.3 Effect of Termination

Upon termination of your account:

Your right to access and use the Service ceases immediately
GTMSAI Ltd will delete or anonymise your personal data within 30 days, except where we are required to retain it for legal, tax, or regulatory purposes
Database backups containing your data are purged within 90 days of deletion
Any outstanding fees remain due and payable

For full details on data handling upon termination, see Section 12 of our Privacy Policy.

12.4 Survival

The following sections of these Terms shall survive termination: Section 4 (Intellectual Property), Section 5.1 (Responsibility for User Content), Section 10 (Limitation of Liability), Section 11 (Indemnification), Section 15 (Governing Law), Section 16 (Dispute Resolution), and any other provisions that by their nature should survive.

13. Privacy

Your use of the Service is also governed by our Privacy Policy and Cookie Policy, which are incorporated into these Terms by reference. Please review these policies carefully.

By using the Service, you acknowledge and agree to the collection and use of your information as described in the Privacy Policy.

If you process personal data through the Service (for example, by uploading contact lists), our Data Processing Agreement applies.

14. Changes to These Terms

We may update these Terms from time to time. When we make material changes, we will:

Post the updated Terms on this page and update the "Last Updated" date
Notify you by email or through the Service at least 30 days before the changes take effect, where the changes materially affect your rights or obligations

Your continued use of the Service after the updated Terms take effect constitutes your acceptance of the changes. If you do not agree to the updated Terms, you must stop using the Service and terminate your account.

15. Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law principles.

16. Dispute Resolution

16.1 Informal Resolution

Before initiating any formal proceedings, both parties agree to attempt to resolve any dispute arising out of or in connection with these Terms informally. The complaining party shall contact the other party in writing (by email to data@trypebbles.ai if the complaint is against GTMSAI Ltd) and both parties shall use reasonable efforts to resolve the dispute within 30 days.

16.2 Jurisdiction

If the dispute cannot be resolved informally, both parties submit to the exclusive jurisdiction of the courts of England and Wales for the resolution of any dispute arising out of or in connection with these Terms, including any non-contractual disputes or claims.

16.3 Exceptions

Nothing in this section shall prevent either party from seeking injunctive or other equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement of intellectual property rights or breach of confidentiality obligations.

17. General Provisions

17.1 Entire Agreement

These Terms, together with the Privacy Policy, Cookie Policy, Acceptable Use Policy, and Data Processing Agreement, constitute the entire agreement between you and GTMSAI Ltd relating to the Service and supersede all prior or contemporaneous agreements, discussions, and understandings.

17.2 Severability

If any provision of these Terms is found by a court of competent authority to be invalid, illegal, or unenforceable, that provision shall be modified to the minimum extent necessary to make it valid and enforceable, or if modification is not possible, it shall be deemed deleted. The validity and enforceability of the remaining provisions shall not be affected.

17.3 Waiver

No failure or delay by either party in exercising any right or remedy under these Terms shall operate as a waiver of that or any other right or remedy. A waiver of any right or remedy on one occasion shall not be deemed a waiver of that right or remedy on any subsequent occasion.

17.4 Assignment

You may not assign or transfer any of your rights or obligations under these Terms without the prior written consent of GTMSAI Ltd. GTMSAI Ltd may assign or transfer its rights and obligations under these Terms to any affiliate or successor entity, provided that such assignment does not materially diminish your rights under these Terms.

17.5 Third-Party Rights

The Contracts (Rights of Third Parties) Act 1999 shall not apply to these Terms. No third party shall have any right to enforce or rely on any provision of these Terms.

17.6 Force Majeure

GTMSAI Ltd shall not be liable for any failure or delay in performing its obligations under these Terms where such failure or delay results from circumstances beyond its reasonable control, including but not limited to natural disasters, acts of government, pandemics, war, terrorism, power failures, internet disruptions, or failures of third-party service providers.

17.7 Notices

Notices to you may be made via email to the address associated with your account or through the Service. Notices to GTMSAI Ltd should be sent by email to data@trypebbles.ai or by post to the address set out in Section 18.

18. Contact

If you have any questions about these Terms, please contact:

Data Protection Officer: data@trypebbles.ai

Security concerns: security@trypebbles.ai

Postal address: GTMSAI Ltd 82 Wandsworth Bridge Road London, SW6 2TF United Kingdom